Call 020799 34564
Call 020799 34564

Delivery & Returns

Delivery Leadtime

The estimated delivery time is shown on your product page (which assumes your product is in stock at our warehouse or with the manufacturer). Orders to certain/excepted /remote area postcodes (see below) may take slightly longer so please bear with us. As stock levels can change daily, if you would like to know for certain whether your product is in stock before placing an order online, please contact us free on 01536 682 683. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available. If your product is out of stock with the manufacturer, we will contact you by telephone or email within 1 working day to confirm this and offer you a deposit or alternative option. Should the revised lead-time be unacceptable and you wish to cancel your order, we will process a full and immediate refund.

Delivery Costs & Times

We can deliver to all areas within the UK. Deliveries to most UK mainland locations are FREE* (orders above £ 199.99), with the majority of our deliveries made using a standard TWO man delivery service.

Please Note :  Orders below £ 199.99 will incur a nominal delivery charge of £ 19.99 with majority of deliveries made using a standard ONE man delivery service.

Deliveries outside mainland UK and a small number of postcodes (AB,DD,PA,PH,IV,KW, KY) will attract a delivery charge (over and above the FREE* (orders above £ 199.99) delivery element) and may take slightly longer than the estimated lead time shown within the product information. Should your postcode or area attract a delivery charge, our system will not automatically add this charge. You will be notified of this charge separately when your order is placed, when we will seek your approval and confirm if you still wish to proceed with your order. To determine the charge, or lead time before placing your order, please contact us on 01536 682 683 or email your postcode to info@homefurnituretrading.co.uk

exceptional postcode surcharge :

 Orders under £199.99Orders over £199.99
EH, DG, FK, G, KY, ML, TD, KA1-KA26, KA29, KA30, PA1-PA19  £19.99 £25
AB, DD, IV1-20, IV22-24, IV30-32, IV36, IV40, IV63, PA21-38, PH1-26, PH30-41, PH49, PH50 £19.99 £45
IV21, IV25-28, IV52-54, KW1-14, PA80 Please call for surcharge Please call for surcharge 

For delivery to offshore UK, we will deliver to a nominated mainland GB address e.g. a port. Onward shipping from that point will be the responsibility of the customer. We do not ship to ROI, NI, Isle of Man, Scottish Islands, Isle of Wight & Channel Islands.*

Deliveries within the M25 area can usually be arranged for a Saturday - if you live within the relevant area and would prefer a Saturday delivery, please make this clear in the delivery notes if you place your order online.

Estimated delivery times are shown on the individual product page. Delivery times can vary based upon stock levels and availability. If your product is out of stock or, for reasons outside our control, it is not going to be delivered within the time estimated, we will contact you as soon as possible to let you know and offer you a revised delivery estimate. Should the revised time be unacceptable and you wish to cancel your order, we will process a full refund. Generally, where an order contains more than one item, all items will be delivered at the same time once all items are available.

In relation to Baumhaus products only, in order to keep delivery costs low and provide the quickest delivery time, we use the standard one-man delivery service offered by Baumhaus to ground floor room of choice. Please note that a surcharge of £25.00 will apply to the following postcodes where 1 item of Baumhaus furniture is being purchased: SA, LL, LD, SY. Our system will not automatically add this charge, we will contact you when your order is placed to request payment to proceed with your order.

Further, in relation to these postcodes (PA, PH, DD, AB, IV, KW, KY, IM, SA, CF, SY, LL, LD, NP, HR, PO 30-41), Baumhaus may deliver using a pallet service. If you wish to find out whether the one-man or pallet service applies to your Baumhaus order or whether we can arrange delivery through our TWO man service instead, please contact us on 020799 34564 or email your request info@homefurnituretrading.co.uk

Delivery Date

After your order has been received, you will receive an email from us confirming receipt of your order. As your estimated delivery date approaches, our logistics company will telephone you to arrange an exact delivery date and timeslot with you. The delivery day will be determined by the schedule of our logistics company and when they expect to be in your postcode area.

On The Day of Delivery

To help you plan your day, our delivery drivers are more than happy to call you 1-2 hours before they arrive. Please let us have any special delivery requirements at the time of placing your order in the box marked ‘delivery notes’. The majority of our deliveries are made using a standard two man delivery service. Our carrier selection is based upon the weight of your delivery, therefore you will not be required to assist the driver in unloading your items.

Because we offer a FREE delivery service, this does not include assembly or packaging removal as standard. However, if you require any such services, this will incur a charge because of the additional time spent at the property and in disposing of the packaging. Generally, we have found that our customers prefer to receive free delivery at the standard level rather than incur a delivery charge. Where items are self-assembly, relevant instructions are provided.

We always aim to deliver furniture items to your room of choice, so please bear in mind, when ordering assembled items, that you should measure accurately prior to delivery any door frames and stairwells. It is also your responsibility to ensure that all access and entrances to your property and rooms are clear. Where a pallet service delivery has been notified to you, it is your responsibility to make arrangements for the furniture to be taken inside to your room of choice.

Where accessibility (to your road or to your property or your room of choice) proves to be too difficult or unsafe, our drivers may be unable to deliver your item. Please therefore advise us in good time of any access problems, to avoid disappointment in delivery, which you can do by telephone or at the time of placing your order in the box marked ‘delivery notes’.

Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any carpets or furniture and remove pictures and valuables from the delivery area.

Before the delivery driver leaves, do please check you are happy with your item and sign the delivery note. If you experience any problems at all, either with delivery or the item itself, please let us know as soon as possible.

Returns

We hope you will love your purchase, however, if you are not fully satisfied for any reason, you can cancel your order and get a full refund, if you notify us in writing within 14 days of receiving your purchase that you wish to cancel (this includes letter, fax or email). Please provide us with your order number and name and we will arrange to collect the product. Once items have been received we will process a full refund within 14 days.

Where items are simply unwanted and you have notified us within 14 days, any money which you have paid minus the cost of collection will be refunded provided we receive the goods in the original condition and packaging they were in at the time of delivery. If you wish to ascertain the return carriage cost prior to placing your order, please contact us on 020799 34564 or email your postcode to info@homefurnituretrading.co.uk

Although we try to check all our items prior to delivery, if upon taking delivery of your item, you notice that it is damaged or faulty, please report this to us as soon as possible and, in any event, within 3 days of delivery. We will arrange to collect the faulty item at no charge to you and replace this as quickly as possible. In respect of faulty items, when making your notification, please also email us images/photos of the damage/fault. Please ensure that any faulty product is returned in its original condition and packaging.

Unfortunately, Home Trading Furniture is unable to offer refunds/exchanges where:

  • Unwanted items have not been notified in writing to us within 14 days.

  • Items have been made-to-order or made specifically to your requirements, unless they are faulty. Ranges that are made to order include Bespoak, Frank Hudson Items that are made to order include Sofas.

  • Self-assembly or part assembly of products has taken place, therefore, please fully check your item prior to assembly. Any replacement of shortages to self-assembly products will be supplied free of charge.

  • Damaged/faulty items have not been reported within 3 days of delivery.

  • Unwanted items that have been marked. Please ensure your product is returned unmarked, unaltered and in its original condition and packaging. Once the item has been received and inspected, usually within 72 hours of receipt, provided that the product is received in the same condition, your refund will be processed. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will process any refund due to you as soon as possible and, in any case, within 7 days of the date we receive the returned goods.

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These terms form part of our general Terms & Conditions.